CUSTOMER CARE

How Can we Help?

We strive to make our shops a place of inspiration, peace and leisure for our customers. You are our first priority and we aim to provide an extraordinary shopping experience. If you have a question which has not been addressed below, please reach out to us by phone or email.

Shipping Policy

We are happy to ship our fashion and home accessories anywhere in the United States. We ship standard ground UPS between Monday and Friday. We process shipping within 48 hours of your purchase. If requested, we can send you a tracking number and confirmation email. Large items are handled on a case by case basis. We do not ship plants or food items.

Returns

Eligible items may be returned or exchanged in original condition within 30 days of purchase. A receipt is appreciated.

Home, furniture, pottery and garden ornaments can be returned for original form of payment. Fashion and jewelry items can be returned for store credit.

Plants, custom pots and food goods cannot be returned. Seasonal and discounted items are final sale. Items purchased at our summer tent sale and winter sale may not be returned or exchanged.

 

Security

We accept Visa, Mastercard, American Express and Discover. Thompson + Hanson does not keep credit card information on file. All online credit card transactions are secured by Secure Socket Layer (SSL) encryption. This ensures that your personal information cannot be read by a third party. Contact your credit card company immediately if you feel that your card is being used without your knowledge.

 

Designer Discount Policy

Designers registered with Thompson + Hanson receive the following benefits:

         20% off indoor and outdoor furniture and lighting.

         10% off home accessories

         10% off pottery & garden ornaments

         10% off plant material over a gallon

         10% off seasonal items excluding Christmas trees.

         No discount is provided on custom pots.

If you are interested in setting up a designer account with us, please call, email or download the application by clicking the link below!
Contact

If you have any questions or concerns, please reach out to us.

STONE HOUSE
3600 West Alabama Street, Houston, Texas 77027
713 622 6973
stonehouse@thompsonhanson.com
Everyday: 9am - 5pm

IVY HOUSE
3636 Rice Boulevard, West University Place, Texas 77005
713 662 3537
ivyhouse@thompsonhanson.com
Monday: Closed 
Tuesday - Saturday: 9am – 5pm 
Sunday: 9am – 3pm

GARDEN HOUSE
1515 West 35th Street, Building B, Austin, Texas 78703
512 220 6243
gardenhouse@thompsonhanson.com
Monday: 9am – 5pm 
Tuesday - Saturday: 9am – 7pm 
Sunday: 9am – 2pm

Stay in the Know

Join our mailing list to keep up with future workshops, events and trunk shows. We send emails only once or twice a month.

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