CUSTOMER CARE

How Can We Help?

We strive to make our shops a place of inspiration, peace, and leisure for our customers. You are our first priority and we aim to provide an extraordinary shopping experience. If you have a question that has not been addressed below, please reach out to us by phone (833) 458-2184 or email [email protected] and we will get back to you within two business days.

Shipping Policy

We ship items from our online store anywhere in the United States. We process and ship orders within five business days by UPS Ground. When you shop with us online, you will automatically receive an order confirmation email as well as a tracking number when your order ships.

Furniture Shipping: We partner with third party companies to provide white glove delivery for most furniture items and large pottery purchases. Once you place your order, our delivery partner will reach out to arrange a convenient time for delivery.

Please inspect all items upon arrival and contact us immediately with any concerns. Take care to ensure your items will fit through entry points, hallways, and staircases at the delivery location prior to ordering as furniture refused due to size will be returned to us at the buyer’s expense. Furniture items are not eligible for return.

Returns

We hope that you will be completely satisfied with your purchase, but we are happy to accept returns for items postmarked within fourteen business days of receipt of your package. After fourteen business days, returns will be processed in exchange for store credit. Products must be in their original packaging with tags attached and in the same condition they were received. Items that have been worn, altered, damaged, or washed will not be accepted. Please include your packing slip with your return. We cannot accept returns for perishable items, gift cards, event tickets, beauty items, books, or custom pots. Seasonal products and items marked final sale do not qualify for a return and cannot be refunded.

You may return online orders to us by mail or at one of our store locations. Proof of purchase is required for in-store returns.

For your convenience, we have included a return label. If you choose to use a different carrier, please be sure to include the packing slip in the package in order to ensure we have all of your information. Shipping fees are non-refundable and return shipping costs are the buyer’s responsibility unless the item is damaged or defective. Please allow seven days for your return to be processed.

Refunds will be credited to the original payment method and may take up to ten business days for your financial institution to process.

Exchanges: In the unlikely event that you receive a damaged item or would like to exchange for a different size, we are happy to exchange the item as long as the need for an exchange is communicated within fourteen business days of receipt of your package. Please email [email protected] or call us at (833) 458-2184 to begin the process.

Security

We accept Visa, Mastercard, American Express and Discover. Thompson + Hanson does not keep credit card information on file. All online credit card transactions are secured by Secure Socket Layer (SSL) encryption. This ensures that your personal information cannot be read by a third party. Contact your credit card company immediately if you feel that your card is being used without your knowledge.

Designer Discount Policy

Designers registered with Thompson + Hanson receive the following benefits:

20% off indoor and outdoor furniture and lighting.

20% off home accessories

20% off pottery and garden ornaments

20% off plant material over one gallon

20% off seasonal items excluding Christmas trees.

No discount is provided on custom pots.

If you are interested in setting up a designer account with us, please call, email or download the application by clicking the link below!

Contact

If you have any questions or concerns, please reach out to us.

STONE HOUSE

3600 West Alabama Street, Houston, Texas 77027
(713) 622-6973
[email protected]

IVY HOUSE

3636 Rice Boulevard, West University Place, Texas 77005
(713) 662-3537
[email protected]

GARDEN HOUSE

1515 West 35th Street, Building B, Austin, Texas 78703
(512) 220-6243
[email protected]

ONLINE SHOP

(833) 458-2184
[email protected].com

Stay in the Know

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